If you wanted this problem addressed, you would have to connect with a 3rd party via email that will need to document everything in order to service this issue!! - reasonable anonymity is then out-the-window!! So I have to assume that Mullvad is earning money from the 3rd party customer service(email) that they invite you to reference for help exclusively.
And even if you need to update to their most recent version, the issue will re-emerge shortly after doing so. I have used this VPN with my Windows 7 & 8.1 (PCs) and experienced this issue consistently with both over the past year that I have used Mullvad VPN for Windows. This VPN works great initially, however, after several uses over a short spell of days or so, this VPN won't allow you to access the internet directly at all, without it being active on your Windows PC - no matter what you do to adjust the settings, even if you Quit the app(with the correct settings ticked to enable you to connect to the internet WITHOUT this VPN active You will NOT be able to access the internet Many websites limit their functionality or completely disallow connections through a VPN. For me the advantages / limitations noticed are as follow: SmartDNS proxy (proxy only) pros: - easy to set up - automatic update features available for DD-WRT routers - works with netflix (intermittent disruptions due to Netflix ban engine probably that kicks in sometimes) - works with europe / us tv channels cons: - intermittent disruptions noted on Netflix which "detects proxy" SmartDNS proxy using their VPN engine: pros: - fastest & stable of all VPN providers tested - easy and straightforward OpenVPN protocol configuration on DD-WRT - app on iOS does 100% the job - works 100% with European TV channels (better and faster than using just a DNS proxy despite the encryption involved) cons: - does not work with Netflix (when using OpenVPN) Review: I've tested many DNS proxy and VPN providers for hours to test features & VPN configuration over different protocols in order to reach the best streaming performance from South Africa and SmartDNS proxy turned out to be the fastest but also the easiest to set up on a DD-WRT based router whether for basic DNS proxy or VPN using the standard DD-WRT openvpn client interface.
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